Exceptional quality leads to accepting awards
We are proud to say that we have been ISO 17100 certified. This means that we have met all the specifications for every aspect of the translation process which affect the output and delivery of our global services.
The quality of our process allows us to maintain the highest level of standards every step of the way. Whether that’s communication with clients, delivery of services, monitoring of the process or staff training, each is delivered with top quality care.
ISO certified processes:
Jonckers, the creator of WordsOnline, has a strong vision to enable its customers to go global, efficiently, smoothly, and with minimum time to market. We strive to provide our customers with the best of both worlds by combining technology with the human touch for language. This is how we can offer our customers the speed, quality, and volume of communication to enable them to speak to each of their customers in all of their markets.
In order to achieve this, Jonckers adheres strongly to its in-house quality management system, which conforms to the standards of ISO 17100. This quality process enables us to continuously improve and yet maintain high standards in all areas of business, including our effective communication with our customers, our delivery of the services provided, and our staff training; monitoring the delivery and quality standards of the services we provide and minimizing customer complaints by taking appropriate preventive and corrective actions.
We take a holistic view of our approach and we recognize that the constructive comments from our customers and our partners (including agencies, linguists, and translators) will feed into our continuous improvement.
Jonckers encourages active discussions around all our customer and supplier touch points. We believe that our staff should be fully supported and empowered to improve customer relationships and advocacy through the customer and supplier life cycles.
SILKE ZSCHWEIGERT, CEO OF JONCKERS, NAMED FINALIST IN 19th ANNUAL STEVIE® AWARDS FOR WOMEN IN BUSINESS Brussels,…
December 22nd, 2022 Read
Jonckers Wins Silver Stevie® Award for Customer Service Department of the Year
Jonckers has won the Silver Stevie® Award for Customer Service Department of the Year in the 19th Annual International Business Awards. Jonckers was recognized for their achievements delivering localization solutions to international brands such as Amazon and Adobe, functioning with a customer service department of just 50 employees.
August 15th, 2022 Read
JONCKERS WINS GOLD STEVIE® AWARD FOR INNOVATION IN CUSTOMER SERVICE
Jonckers, a global leader in language platform technology and multilingual solutions, was presented with a gold Stevie…
March 18th, 2022 Read
Jonckers awarded Best End-to-End Translation & Localization Platform – 2021
Jonckers, a global leader in language platform technology and multilingual solutions, has been awarded ‘Best End-to-End Translation…
June 1st, 2021 Read
Jonckers acclaimed most reliable language translation solution provider 2020
Jonckers acclaimed most reliable language translation solution provider 2020 Jonckers: Bringing advances in the translation industry with…
November 9th, 2020 Read
JONCKERS Named As One of “25 Most Promising QA/Testing Services Vendors”
BRUSSELS, Belgium, Aug. 26, 2015 /PRNewswire/ — JONCKERS, the Global Content Communications company, today announced that it was named to…
June 1st, 2020 Read
JONCKERS demonstrates world class processes for translation
As one of the world’s leading global communications companies JONCKERS helps customers translate millions of words every…
June 1st, 2020 Read
Jonckers Become iStudy Award Winners
Winning any award is a coo for any business. However with certain publications now offering titles and…
June 1st, 2020 Read
JONCKERS Named As Leader in Technology
SAN FRANCISCO, Jan. 11, 2016 – JONCKERS, the world’s foremost global communications company, has been awarded top-20 fastest growing…
January 6th, 2016 Read
Explore WordsOnline, AI-powered translation platform
When a business dedicates itself to providing the finest quality service it’s rewarding to be recognized. Jonckers has won several awards for achieving excellence in many aspects of its business.
Recently, the company won a prestigious Stevie Award for sales and customer service. The judges commended JONCKERS revolutionary solutions stating that the use of AI, was an excellent innovation in automating translation.
The company has also been recognized for best innovation and business growth – making it top in its field in servicing its customers.
All in all, the level of high quality, technological advancements, like the use of AI, and world class customer service are what allow Jonckers to stand head and shoulders above the rest in the field of translation.
The industry is recognizing the organization by awarding its excellence and high standards. Clear proof that Jonckers is striving to be the best and provide the highest possible standard of service.
The ultimate example of eCommerce translation at scale