This week in our Day in a Life at Jonckers series, we had a chat with one of our Language Analysts, Lucia from Žilina, Slovakia.
So what does a language analyst do? “Oh, it’s too complicated to explain.” is her go-to answer for friends, but just for us, she elaborated! “There are 6 of us, each dedicated to several accounts, providing assistance to production teams, contributing to language quality and process, being the main point of contact for any quality issues, acting as linguistic contact between Jonckers and respective clients and much more.”
Impressive, right? For Lucia, the most important part of working for Jonckers is “to be there for the rest of the team, being able to help when it’s needed. The most important responsibilities are creating linguistic instructions, suggesting and driving appropriate processes to ensure the desired quality is met, assisting linguists with their queries and clients with their requests.”
She joined Jonckers because “I needed more ownership of what I was doing. Being able to be more part of the creation and adjusting of processes used is more creative and gives me space rather than blindly following processes which have been used for ages and people are reluctant to change them in any way.”
Read our full interview with Lucia below:
Hello Lucia. Have a seat and tell me how are you today ?
I am pretty well, thank you. How about you?
I am fine. Thank you very much for your time. I know that you are busy, so this is really appreciated!
No problem at all, thank you for having me.
I have prepared a couple of questions for you. So let´s get started!
Sure, I am ready. Go ahead!
Which country do you work in and what are the current Covid restrictions for people in Slovakia?
I am based in Jonckers Žilina office in Slovakia. people The restrictions vary from time-to-time, based on the number of people testing positive in the country. When numbers go-up, like it is as the moment, our government announces further restrictions. These include outside and inside gatherings are restricted to 6 people. Masks are mandatory in public places like shops. The shops remain open as usual, but the number of people visiting them is restricted. Restaurants are closed for indoor eating so only takeaways or eating outdoors is allowed.
Is life more complicated at the moment with Covid?
The stress of Covid-19 has gone already. Now I am more worried about the situation in general – the negative effects it has, and will have, on our world, society and people. And of course my thoughts are with my family. My grandparents have several underlying medical conditions including lung disease so we do not visit each other at the moment, we try to keep them safe.
We wish you the best with you and your family’s good health. Can you tell us about your work. What work do you do?
This is one of the most difficult questions I am asked by my friends, family and my answer always is: ‘Oh, it’s too complicated to explain.’
But let me try. I am working on a position called Language Analyst. There are 6 of us, each dedicated to several accounts, providing assistance to production teams, contributing to language quality and process, being a main point of contact for any quality issues, acting as linguistic contact between Jonckers and respective clients and much more.
What’s special about your work?
I think everything about my work is special. From meeting with the clients, listening to their concerns, dealing with feedback to performing everyday tasks such as documenting linguistic processes and compiling instructions.
What makes you happy about your work ?
Lunch with my colleagues is always a bonus 🙂 Being able to assist my colleagues when they are struggling, cooperating with them on difficult projects, finding solutions for critical escalations, issues… There is something different every day. You never know what the day will bring you, so you need to be prepared for the unexpected.
Who is in your team?
As I mentioned already, there are 5 more Language Analysts working in our Language Community around the world. Sabina is our Manager and then there is Francesca, Mirka, Ellen and Luisa.
What are the most important aspects of your role and responsibilities?
Our team is ultimately responsible for language quality across all our accounts. The most important one is to be there for the rest of the team, being able to help when it’s needed. There are several different roles and responsibilities and new ones are being added. Most important ones are creating linguistic instructions, suggesting and driving appropriate processes to ensure the desired quality is met, assisting linguists with their queries and clients with their requests.
Do you work with other teams in Jonckers?
Definitely. Language Analysts are closely working with Program Managers and Project Managers, Recruiters, Resource Managers, but other teams as well.
Which clients/customers/languages do you work with?
I am working with several customers, e.g. EFI, AXA, Adobe Campaign. Smaller customers include Northern Lights Gaming Ltd, NUM, United Nations – Human Rights, ADP Employer Services.
Are you used to working from home or an office?
I prefer working in the office, with other colleagues around me. Sometimes you need to ask a quick question and it’s a lot more convenient to do so when they are around me. But I recently started to work from home because of the “second wave” of Covid, which has just hit our country.
How long have you worked for Jonckers/WordsOnline?
It’s been already one year since I joined Jonckers.
Why did you choose to work for us?
I needed more ownership of what I was doing. Being able to be more part of the creation and adjusting of processes used is more creative and gives me space rather than blindly following processes which have been used for ages and people are reluctant to change them in any way.
What insight and experience did you bring to this role?
I used to work on a similar position for three years for a variety of clients, mostly clinical ones. The quality was always a priority since the content was very sensitive. Although the content is a little bit different here, our quality commitment is the same and we still aim to achieve the best quality results by applying all the processes, improving them day by day. There is always a way to improve.
How are you enabled to work remotely?
The company welcomes remote work, mostly these days, which I am very happy for. I recently moved in to a new apartment so I enjoy working from home a lot more than before.
How are you set up to work with Jonckers?
I am always securely logged-in using credentials which I tend to change even more often than required. I am accessing terminals for different clients via multiple servers where there are different credentials.
How do you manage your time?
It was easier to manage my time when I worked from the office. Nowadays I start the day in a semi-routine. I wake-up, change clothes, have breakfast in front of the PC, whilst reading my e-mails. (Yes, I should change this, I know!) Then the day goes by responding to requests, assisting production teams, working on tasks as they come in, attending meetings. Sometimes there is not much time left in between meetings so I need to wake-up earlier or work over time, but I try to reduce this if I can.
Do you enjoy your work and why?
Yes, I do. Because every day is different. Especially these days, I am very happy for the work where I can work from home and still be able to fully step-in as a Language Analyst, even when being far away from my colleagues, clients, linguists.
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