Quality Manager – Manchester

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As a Quality Manager it is your responsibility to ensure JONCKERS’ company culture shines through your day to day tasks and contribute to the success and growth of our company. JONCKERS’ culture is to offer services that match our customers’ business requirements and stand out from our competitors. This is by providing a consistent customer experience across the board that goes beyond regular translation processes. The key is to apply continuous innovation both internally and externally and remain as profitable as possible.

Role and Goal:

The role of Quality Manager is an exciting opportunity for any localization professional from any discipline. The Quality Managers main role is to deep dive into issues that arise and to find the root cause. Issues can be language or engineering quality, productivity, communication or manpower issues.
The resolution will mean working collaboratively with all other functions at JONCKERS, or indeed the customer.There is a wide scope of powers to enable the Quality Manager to resolve problems at an account or company level. The lessons learnt from the Quality Manager’s work can influence the running of Jonckers at many levels, so this is a great opportunity for someone who wants to develop into management positions.
The ideal candidate will have more than 5 years’ experience in the localization industry. Project Management experience is an advantage, but so is any team lead role that has exposed the candidate to problem solving and issue management.

Responsibilities:

– Devise and establish a companies quality procedures, standards and specifications.
– Define quality processes in conjunction with production staff.
– Ensure production processes meet company standards and ISO 17100 / 18587 standards
– Look at ways to reduce waste and increase efficiency.
– Set up and maintain quality controls and documentation procedures.
– Monitor performance by gathering relevant data and produce reports to the management.
– Monitor and support or actively drive the resolution of project issues and gather information of the requirements of any task.
– Perform root cause analysis.
– Create a corrective and a preventative action plan and monitor completion.
– Track issues over time to identify trends and create execute action plans accordingly.

The role of the Quality Manager is also to work actively with Program Managers, to review quality information provided through tools and processes, including but not limited to: Issue Logs, Complaint Tracker, Pilot Project/Test Translation tracker, etc.

Skills:

– Project management
– Cross-functional collaboration
– Detective mindset
– Drive for rigor and initiative completion