Jonckers understands that technical documentation accompanying a product is critical to customer experience and brand value.  Today’s customers expect to feel that the products they use were made especially for them, and are customized to their native language and needs.  Because technical documentation is focused on complex and detailed industries, technologies and topics, there are significant ramifications for end users if localization is done poorly — if the documentation is not clear and accurate.  At the same time, technical documentation often falls at the end of the product release cycle, so it can be challenging to provide high-quality localized versions under tight timelines.

Jonckers addresses all clients’ technical documentation objectives and challenges by providing a full suite of technical documentation localization services; applying project management, linguistic and subject-matter expertise specialized to each project; and utilizing project-appropriate technology tools.  As a result, Jonckers delivers with the highest quality, accuracy, consistency and speed.  Ultimately, Jonckers empowers clients to:

• Improve product sales, adoption and use.
• Enhance user experience, product understanding, knowledge transfer and brand value.
• Avoid user misunderstanding and frustrations.
• Reduce demands on customer service.
• Earn user loyalty that encourages upgrades to future versions.
• Achieve efficiencies by reusing content across all knowledge functions, including support.

Services include:

• project management to ensure quality, security, accuracy, consistency and efficiency
• linguistic and cultural adaptation
  • desktop publishing
  • reformatting translated content in context to allow for different text lengths
• localization of graphics, artwork or screen captures
• glossary and style guide development and management to guarantee consistent translation and voice across all languages
• quality assurance (QA) of translated documents to ensure linguistic accuracy and cultural authenticity

Deliverables include:

• installation, quick-start, user and administrator manuals
• software-embedded and web-based help
• release notes
• product packaging materials
• learning materials
• operation and instrumentation instructions
• knowledge-base articles
• marketing collateral

For more information on technical documentation localization please click here.