| Department: | Project Management |
| Location: | United States |
Position & Role
Depending on the location where the Program Manager (‘ProgMan’) is based, he/she reports to either an Operations or a Country Manager.
In carrying out his/her duties, the Program Manager works primarily with customers and the Jonckers project management team assigned to his/her customers’ projects; for projects, depending on the customers’ needs, the Program Manager will either lead or manager those projects directly.
At Jonckers, Program Management covers account development (50% of the time) and project management or leadership (50% of the time).
The Program Manager is the key contact for clients who require a local project management interface and support. The Program Manager is responsible for the project outcome, financial monitoring and control and profitability, in conjunction with the project management team. The Program manager is the escalation path for the customers. The Program Manager’s main duty is to ensure the client is informed of pricing, schedules and is able to provide a status of the project at any given time. He/she is also responsible for maintaining and developing the business with those customers.
The Program Manager performs his/her role with a high degree of professionalism. Work is carried out according to specific targets set by the company and in pursuit of the objectives described in this job description.
Main Objective
The Program Manager:
- Manages the client’s expectations regarding quotes and schedules on behalf of the project manager
- Manages communication between the client and the Project management team, who in turn manages the production team
- Works with Project Manager (if not him or herself) in project planning in order to ensure Jonckers is meeting the client’s expectations, this for quality and capacity.
- Implements all measures necessary to ensure high quality based on the instructions provided by the customer and the targets set by the Company
- Contributes to the continuous improvement of the profitable quality of the deliverables and to streamlining the processes
Duties
The Program Manager is responsible for the following project areas: Planning (including financials and future plans for business development), Communication and Training.
Planning and Management
- Define, manage, monitor and update project plans and schedules based on customers’ instructions
- Able to analyze projects, define tasks, establish priorities and commitment in terms of turnaround times and resources
- Manage and monitor execution of tasks according to plan performed by resources (human, hardware and software)
- Be proactive in detecting “critical” planning situations and provide solutions
- Provide leadership to the customers
Communication
- Identify potential organizational or operational issues by informing the management
- Manages communication between the client and the production team
- Provide the management with feedback on productions team’s performance
- Promptly inform his/her Manager of any need for human resources, hardware and software
- Compile project reviews, post-mortems and suggest, implement improvement steps
Training
- Inform the Manager of any training necessary for performance improvement
- Keep up-to-date on processes and tools to better perform the own job