T1 Technical Support - Hanoi - Jonckers

T1 Technical Support – Hanoi

We’re looking for an enthusiastic, dynamic and proactive employee/student with a positive attitude and who wish to add some excitement to the job. You need to love interaction, new challenges, and international & multicultural environment in a fast-growing organization.

Responsibilities:

• Prioritize & categorize support cases that are received from both internal and external customers
• Respond to customer inquiries through the support case system, Skype or phone.
• Inform customers of support case status, progress, and estimated completion time throughout the support case process until each support case is completed
• Complete all support cases in a timely manner, follow up with customer until each case is completed to the customers satisfaction.
• Provide suggestions for improvement of WOL procedures, features functionality
• Conduct issue valdiation or bug regression of the support cases
• Cross train in other areas of support coverage and primary roles
• Maintain existing documentation to cover support topics, enhancement and version upgrade notices, and other customer related items.
• Other duties and projects assigned by the Support Team

Required skills:

• Excellent written and verbal communication skills
• Fast in learning new tools and technologies
• Well organized, detail-oriented, punctual, and good at working in a team
• Ability to work under pressure

*** Suitable for graduates and candidates with limited experience! ***

 

To apply: Please send your cover letter and resume to Recruitment@jonckers.com. Please specify the position you are applying for and its location in the subject line.